At Jecas Stores, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a smooth and fair return and refund process.
🔄 Return Eligibility
- Items must be returned within 7–14 days of delivery (depending on the product).
- Products must be unused, in original packaging, and in the same condition as received.
- A valid proof of purchase (receipt or order number) is required.
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., underwear, cosmetics)
- Clearance or final sale items
- Digital products or downloads
💸 Refund Process
- Once your return is received and inspected, we will notify you via email or phone.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be made to your original payment method. Processing times may vary by your bank or payment provider.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at stores@jecasgroup.com.
📦 Return Shipping
- Customers are responsible for return shipping costs unless the item was incorrect or damaged upon delivery.
- We recommend using a traceable shipping service to ensure safe return.
📬 How to Start a Return
- Email us at stores@jecasgroup.com with your order number and reason for return.
- Wait for our approval and return instructions.
- Send the item to the address we provide.
Still Need Help?
If you have any questions about your order, return eligibility, or refund status, feel free to contact our support team:
📧 Email: stores@jecasgroup.com
📞 Phone: +234 810 248 1534